Industrial/Organizational Psychology

JCs Casino Improving Organization Retention Angela Harris PSY/435 March 12, 2013 Dr. M. Horton JCs Casino Improving Organization Retention racecourse an force-outive company necessarily a management staff that has good communication skills and the ability to anticipate and satisfy the needs of the company as puff up as the employees. Companies spend time and money collecting information to assist organizations in their quest to do so. But, to engage an effective enterprise, the employees incorporating higher administration should have organization as well.Companies hire impartial advisors to help them implement programs that depart ameliorate production, motivation, effective phone line hiring, and retention skills. Suggesting suitable modifications assists with job expiation and enhances actor output. For organizations like JCs Casino a rigid strategy workd through observation, staff and customer comments will assist the company to focus on undesirable behaviors from lowe r and upper management. Providing JCs Casino with the information needed to keep magnificent, effective dealers, and housekeepers while satisfying the needs of the clients.Improving Employment Recruitment and Retention JCs gambling casino is experiencing staff and guest complaints. Dealers and housekeepers during exit interviews have indicated a number of complaints regarding pit boss Joes behavior and management skills are having an adverse effect on the dealers and the guests. Be grounds of Joes traffichip to the owner, Tom the human resource director is afraid to voice the accusations thus, allowing the treating to continue. Housekeeping is also having discharges be progress to of absenteeism and retention. Because Andrew the director of housekeeping, is not able to work up this problem the casino has ad to change check out time and use employees from different departments to do extra work to cover any avoid positions. The goal to rectify employment hiring and retention is achievable. The method used in this case by an industrial organizational psychiatrist will assist to improve the organizations employee hiring and retention. The starts in higher management will reduce as soon as the matter with Joe is addressed. The usage of two motivation hypotheses will provide a starting point in fixing employee hiring and retention. The use of reinforcement and self-efficacy hypotheses is good tool for fixing the disregards found at JCs casino.Hiring of new employees appears to be an issue at the casino along with the ability to retain existing employees. Utilizing the reinforcement hypothesis will assist the organization in retaining existing workers by mood of an incentive system and at the same time attract new employees. withal though JCs casinos pay scale is sympathetic to various other casinos, housekeeping director Keehn has problems with getting good reliable help since without new housekeepers the existing housekeepers are working longer hours to cater to the casinos requirements.The tension of additional work is very difficult for the workers and their determination to work for the organization has decreased. Using the self-efficacy hypothesis decides how peoples feelings regarding their own abilities whitethorn affect behavior the inspiration to try the task refers to a persons capabilities to accomplish the task (Spector, 2008). Existing workers are unsatisfied, the job description for housekeepers has limited considerably, giving housekeepers additional work.While the dealers keenness has been impacted by the pit boss that is described in the exit interviews as harmful, overbearing, bad, and inexperienced. The usage of self-efficacy and reinforcement ideas will improve worker recruitment and increase retention. But, additional inspirational theories in tandem would make the change better for the whole company. Alleviating on-the-job Stressors Tension on-the-job is ruler in the office, directing concentration toward the stressor assistance in looking for options for worker and client satisfaction.Occupational stressors influence worker satisfaction. Health issues take place from stress caused scenarios, bronchial asthma, migraines and send packingcer (Hansell & Damour, 2007), enhancing employee absenteeism. Before recruitment applicants ask questions regarding the place of work environment and rewards. JCs casinos popularity through exit interviews is less than positive. But, improving the veto thoughts and healing stressors is essential. Stressors recognized at the casino are the result of Joes mentality and attitude.Dealing with Joes behavior is necessary since he is the main reason for the mass of resignations and discontentment among the employees. Joes lack of awareness of the situation and his behavior is forcing good employees to leave the organization. The tension employees face might be decreased considerably when Joe is approached and reprimanded for his actions. Additionally, stress taking place in housekeeping derives from working understaffed. To overcome being understaffed, and causing stress in other departments generating discontentment among the whole organization.JCs casino can instantly improve negative opinions since the issues which require handling have been found. Getting individuals that fit the needs of the casino is an immediate need. Utilizing the Large 5 reputation dimension is a good tool to use. Understanding people assists in the hiring procedure and retention. Unfortunately, a few jobs dont satisfy individuals a great behavior to use the Large 5 Personality dimension assists to group individuals who will work well collectively and with the general public. Additionally the Large 5 Personality dimension assists to forecast job efficiency (Spector, 2008).Improving Job Satisfaction Improving job satisfaction will increase worker retention and enhance job efficiency. JCs casinos employees demonstrate discontentment due to management and additi onal jobs carried out not listed in the employees job description. Job satisfaction is essential to keep an organization completely staffed and working successfully. Job reward methods will enhance job performance. Using the job reward system can enhance efficiency at the casino. Understanding what perks work best for the organization depends upon the workers and the placements held.Additionally bonus plans will work if the capabilities to enhance efficiency, workers wish the perks, and removing of physical or psychological restrictions. JCs casino fulfills the requirements except for psychological restrictions. Joe that has been pointed out in a lot of exit interviews has created a mental stress on the workers due to his manners. Even though this is a problem Joes behavior is controllable with the good communication. JCs casino fulfills the specifications in compensation if compared to the rivals however worker satisfaction is link up and overrides salaries.A good worker that is c omfortable and satisfied with the job atmosphere assists to increase retention and enhance worker recruitment. Eliminating Counterproductive Behaviors Absenteeism on-the-job is continuing for JCs casino. Hiring workers with these types of habits impacts the organization, withal for existing workers. Attitudes and behaviors on job in some instances are infectious. Psychologically mature individuals are characterized by practical attitude (fice & Feist, 2009). Jobs usually have excellent workers, however when the atmosphere is make up of call-outs and insufficient staffing reliable workers start to notice.JCs casino uses staff from every division to fill in placements which needs to be covered by workers employed particularly for that placement. Until a proper staff level is met in housekeeping other departments though temporary should assist. This will help reduce late check-out times and the need to employ someone to watch guests luggage. Unproductive employees should be given eval uations to be made aware of the impact their behavior is having on the rest of the organization and a chance to improve or be dismissed. The solution for the casino is to provide employee relations satisfaction.Though Joe is the step-son of the proprietor, it is attainable that if Joe is given managerial coaching needed to communicate with his employees in situations. And Tom management training related to coping with job related stressors and employee retentions the answer productivity will reduce. A good organization is only as good as the individuals who operate and run the company. Bad administration will cause an adverse effect on other employees, restricting job hiring and employee retention. Conclusion JCs Casino has experienced retention problems regarding dealers and housekeepers.The dealers have had to endure poor leadership and mistreatment by Joe the pit boss at the casino. The housekeeping division is working short staffed and has to depend on other departments to fil l job responsibilities. The source of the issue at JCs casino is bad management and employee interaction. A busy organization that is having problems with productivity and employee motivation will a high turn-over rate. Adjusting useful elements which cause counter productivity will motivate the workforce at JCs casino to work like a team and to find the job as more than the usual paycheck.JCs casino is salvageable the organization is competitive with wages therefore money is not the problem. Focusing on the cause of the issue starts with management. Successfully running a busy organization is tough, however using the correct method through industrial and organizational psychology will create a foundation for the organization to grow while recruiting new employees and retain the current employees. References Spector, P. E. (2008). Industrial and organizational psychology (5th ed. ) Hoboken, NJ Wiley. Feist J Feist GJ 2009 Theories of Personality (7th ed). NJ McGraw Hill